Energy advice and support
Local Energy Advice Partnership (LEAP) is our large, multi-supplier-funded national outreach service, helping thousands of fuel poor and vulnerable households across England, Scotland and Wales.
Working together to support communities
Since its launch in 2015, we have helped many energy suppliers meet their Warm Home Discount (WHD) obligations each year while working closely with local charities, authorities, and social housing providers. Since starting we have:
- Supported over 150,000 consumers with energy advice
- Help suppliers meet over £74m of industry obligations
- Grown from 1% of the Warm Home Discount obligation market in 2016 to 34% in the 2023-2024 scheme year
LEAP operates under regulations for England and Wales, and Scotland, allowing us to absorb funding for one or both territories to meet each supplier's needs. We're always open to exploring new funding streams within the WHD framework or beyond to widen our impact.
What services does LEAP offer?
The AgilityEco LEAP team consists of home energy advisors, qualified telephone advisors, customer service representatives, and support staff who manage all aspects of the scheme. For eligible households, LEAP provides a variety of services including:
- In-depth energy advice via phone consultations or home visits, which feature property surveys to assess potential referrals into retrofit programs
- Money-saving advice: This includes an in-depth review of finances, benefit checks, claim support and assistance with trust fund applications. We also provide Debt advice and onward referrals to relevant charities
- Financial support: For those who qualify, we offer Financial Assistance Payments and fuel vouchers
- Boiler repairs or replacement: Through our LEAP Boiler Scheme, we assist in repairing or replacing broken or condemned boilers
- Heating system tune-up & smart controls: We offer support for accessing energy-efficient heating systems to enhance performance and efficiency
- Replacement of old appliances: We replace old white goods with modern, energy-efficient alternatives
We are continually adapting and expanding this service to meet the growing needs of vulnerable households.