It’s an anxious time right now with rising gas and electricity prices and some energy suppliers are going out of business. Households and families on low incomes will be feeling apprehensive about the months ahead, but help is available for those who need it.
Where can you find help?
Free energy and money-saving advice is available from Connect for Help which can offer immediate support to reduce your energy bills. Call the free independent helpline on 0800 029 4548 and a friendly, expert member of the Connect for Help team will be able to provide advice over the telephone or even arrange a home visit.
What should you do if your supplier goes out of business?
If your energy provider collapses, you won't stop receiving gas and electricity. Your account will be moved to a new supplier by energy regulator Ofgem which may take a few weeks.
It’s a good idea to make a note or take a photo of your meter reading, and download any bills, while you wait for your new supplier to contact you. There's no need to cancel direct debits straight away - you should wait for your new account to be set up before cancelling existing arrangements. If you're in credit with your old supplier, your money is protected and you'll be paid back. If you're in debt, you'll still have to pay the money you owe.
Unfortunately, you may end up on a more expensive tariff with your new supplier and there may not be a cheaper option available right now so do give Connect for Help a call on 0800 029 4548 to see if there is any other support available to reduce your bills and stay warm and well.